Helplines and referrals
Postpartum Support International
Free Telephone Educational Sessions and Free Online Support Groups
Offered by Postpartum Support International
Postpartum Support International has a mission of support, education, advocacy, and research for people living with mental illness through various activities, including: – PSI’s website receives more than 100,000 visitors a year who seek PSI for support, education and local resource information.
800-944-4PPD (4773) – PSI’s toll-free Help Line, in English and Spanish, serves more than 100 callers a month, and rapidly refers callers to appropriate local resources including emergency services.
Online Support Groups in English and Spanish every week, led by trained PSI facilitators.
Free Phone “Chat with the Experts” First Mondays for Dads and every Wednesday for Moms, facilitated by PSI Professionals.
Buffalo Area Coordinator: Nancy Owen, RN 716-568-3628
Western NY Coordinator (Erie, Wyoming, Cattaragus, Chautauqua & Niagara Counties): Molly McDermott
716-201-0602 or
Genesee and Surrounding Counties: Jadriene Balduf 585-250-0858 or
Rochester Area: Madison Clark 585-502-8838 or
Postpartum Resource Center of New York
Moms on Call and Family Support Telephone Volunteers. Offering FREE and confidential telephone support. Learn about Our Vision — Project 62™ A Perinatal Mental Health Parent Support Network and Safety Net in every New York State community.
State-wide: Sonia Murdock, Postpartum Resource Center of New York
631-422-2255 Landline, Toll Free: 855-631-0001 Hablamos Espanol
sonia@postpartumny.org
Crisis Services
24 Hour Crisis Hotline- 716-834-3131 Serving Buffalo and Erie County
Chautauqua County Hotline 1-800-724-0461
Anyone of any age who is experiencing a personal, emotional or mental health crisis can call 24 hours a day. When you call Crisis Services you will always speak with a professional counselor or trained paraprofessional volunteer. Our hotline counselors are dedicated to providing the best services to every caller. Our hotline counselors are trained in telephone lethality assessment to assess the level of individual risk and to determine the appropriate level of services. We provide crisis counseling, suicide prevention, support, information and referral. We triage each call in order of emergency so please be patient and stay on the line, your call is very important to us.
2-1-1 WNY
2-1-1 WNY is your free and confidential link to health and human services. Every day across Western New York, people just like you are looking for help. 2-1-1 WNY is here 24 hours a day, 7 days a week. You can reach 2-1-1 by calling 211 or 1-888-696-9211. You can also search for services by county on the 2-1-1 website. 211wny.org